Thank you for choosing chiccascades! We're dedicated to ensuring your shopping experience is as effortless as possible. We understand that sometimes plans change, and to make it easier for you, we’ve outlined everything you need to know about cancelling an order.
We strive to accommodate cancellation requests whenever possible. However, the eligibility for cancellation depends on your order's status—whether it’s still being processed or has already been shipped. Please note that custom or personalized items may have different cancellation policies. To check if your order qualifies for cancellation, please visit your account dashboard or contact our customer support team. For the best chance of cancellation, we recommend acting quickly, as cancellation may not be possible once your order is dispatched. Additionally, orders with special discounts or promotions may have their own cancellation terms.
You can cancel your order within a specific timeframe after placing it, depending on its current status. Once your order is in processing or has already shipped, cancellation may no longer be possible. To check your order’s status, simply visit your account dashboard. During busy shopping seasons or special events, cancellation timeframes may vary, so it's best to act as soon as possible.
To cancel an order, just log into your account, go to 'Order History,' find the order you wish to cancel, and click on 'Cancel.' Follow the instructions on the screen to complete the cancellation. If you face any difficulties, our customer support team is happy to assist. Please note that cancellations can only be processed before your order begins processing or shipping.
Once your cancellation is confirmed, we will quickly initiate a refund to your original payment method. If you have any questions about the refund process, feel free to reach out to our customer support team, who will ensure a smooth transaction.
While we try to accommodate all cancellation requests, certain items such as custom or personalized products cannot be cancelled once production begins. If your order has already been processed, packed, or shipped, it will no longer be eligible for cancellation. Products purchased during special promotions or clearance sales may have specific cancellation rules, which will be communicated to you at checkout. If you're unsure about any items, our customer support team is happy to clarify.
Please note that this Cancellation Policy is subject to change without prior notice. While we aim for accuracy, occasional errors may occur. By placing an order, you agree to waive any claims related to cancellations. We also reserve the right to refuse or cancel any order that violates our terms or appears to be fraudulent.
Our team is here to assist you and ensure your shopping experience remains smooth and enjoyable! If you have any questions or concerns regarding our Cancellation Policy, feel free to email us at couturecodetechnologies@gmail.com.